Terms & Conditions

These Terms and Conditions govern your use of the website operated by BlackSwan Robotics and your purchase, rental, leasing, or maintenance of any products or services offered through the website.

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the website.

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1. About us

BlackSwan Robotics is a UK-based business providing sushi machines and other cooking machines related to Japanese food, together with machine leasing, rental, maintenance, and associated services.

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2. Use of the website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. You must not attempt to gain unauthorised access to any part of the website, server, account, or system.

We reserve the right to suspend or restrict access to the website at any time if we reasonably believe there has been misuse, security risk, or breach of these Terms.

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3. User accounts

If you create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account.

You must notify us immediately if you suspect any unauthorised use of your account. We reserve the right to suspend or terminate accounts where we believe information is false, misleading, or where the account is used improperly.

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4. Products and services

We may offer products for sale, lease, or rental, together with maintenance and related services. Any product descriptions, images, specifications, brochures, or pricing published on the website are subject to change at any time without notice.

We make reasonable efforts to ensure accuracy, but errors may occur. We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time. Any order, quotation, or proposal remains subject to acceptance by us.

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5. Orders, quotes, and contracts

Submitting an enquiry, quote request, order, or rental application does not constitute acceptance by BlackSwan Robotics. A binding contract only arises when we confirm acceptance in writing, issue a formal order confirmation, or otherwise expressly agree in writing.

We reserve the right to refuse or cancel any order where appropriate, including where stock is unavailable, pricing is incorrect, or there is a suspected compliance or payment issue.

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6. Pricing and payment

Prices are shown in the currency stated on the website or quotation and may exclude VAT, delivery, installation, or other charges unless expressly stated otherwise. Payment terms will be set out in the applicable order confirmation, lease agreement, rental agreement, maintenance agreement, or invoice.

If payment is not received when due, we may suspend delivery, service, maintenance, account access, or any related obligations until payment is made in full.

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7. Leasing and rental

Where products are leased or rented, the specific terms of use, duration, payments, maintenance responsibility, return obligations, damage liability, and early termination conditions will be set out in the relevant lease or rental agreement. In the event of conflict between these Terms and the specific lease or rental agreement, the lease or rental agreement shall prevail.

You must use rented or leased equipment in accordance with the manufacturer’s instructions and any operating guidance supplied by us. You may not sublease, assign, alter, or misuse the equipment without our written consent.

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8. Maintenance and support

Maintenance and support services are provided subject to the scope, schedule, exclusions, and response times set out in the applicable service agreement or quotation. Unless expressly agreed otherwise, maintenance does not include consumables, user-caused damage, misuse, unauthorised repairs, or failures caused by third-party equipment or infrastructure.

We do not guarantee uninterrupted operation, but we will use reasonable skill and care in providing maintenance services in accordance with the relevant agreement.

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9. Delivery, installation, and risk

Any delivery or installation dates provided are estimates only unless expressly confirmed as fixed in writing. Delays may occur due to supply chain issues, customs, transport, site readiness, or other matters beyond our reasonable control.

Risk in products usually passes in accordance with the applicable sale, lease, or rental agreement. You are responsible for ensuring that the installation site is suitable, accessible, safe, and compliant with relevant laws and regulations before delivery or installation.

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10. Intellectual property

All content on this website, including text, graphics, logos, images, product descriptions, layouts, and design, is owned by or licensed to BlackSwan Robotics and is protected by intellectual property laws.

You may view and print pages from the website for your own internal business use, but you must not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

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11. Third-party links and tools

This website may include links to third-party websites, software, payment providers, analytics tools, or marketing platforms. We do not control and are not responsible for the content, availability, or security of third-party services.

Your use of third-party services is governed by their own terms and policies.

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12. Privacy and cookies

Where we collect personal data, we will process it in accordance with our Privacy Policy. If we use cookies, analytics, or marketing tools, our Cookie Policy will explain how those technologies are used and how you can manage your preferences.

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13. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, BlackSwan Robotics shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, or for loss of profits, revenue, business, goodwill, or data arising from or connected with the use of the website, products, or services, except to the extent such liability cannot be excluded under applicable law.

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14. Warranties and consumer rights

If you are dealing with us as a consumer, nothing in these Terms affects your statutory rights under applicable consumer law. If you are dealing with us as a business customer, warranties and remedies may be limited to the extent permitted by law and any applicable written agreement.

Any manufacturer warranty, if provided, is separate from our own obligations unless expressly stated otherwise.

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15. Changes to these terms

We may update these Terms and Conditions from time to time. The revised version will take effect when posted on the website, unless a later effective date is stated. Your continued use of the website after any change means you accept the updated terms.

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16. Governing law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where applicable law requires otherwise.